Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.

GENERAL

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience seamless. This includes major credit cards such as Visa, MasterCard, and American Express. We also support payments through PayPal, Apple Pay, and Google Pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.

Do I have to pay import duties and tax?

No, you do not have to pay any import duties and tax. We aim to provide a hassle-free shopping experience, so the price you see is the price you pay. There are no hidden fees or additional charges at delivery. This ensures that you can enjoy our products without worrying about extra costs.

Why isn't any liquid coming out of my lip piumper?

It can sometimes take 20-30 clicks for the air to be fully discharged and for the liquid to start appearing. Try clicking the button at the bottom a few more times, and the liquid should begin to flow.

How to use the lip plumper:

To use the lip plumper:

  1. Ensure your lips are clean and dry.
  2. Apply a small amount of the plumper to your lips using the applicator.
  3. Gently spread it evenly over your lips.
  4. Allow the product to dry and absorb for the best results.

Refer to the product packaging for specific instructions and tips.

How do Marmellada lip plumpers work?

Our lip plumpers use a special blend of natural ingredients to gently swell the lips, giving you that coveted, fuller look. The formula also contains nourishing elements that hydrate and soften your lips, making them not just look plump but feel incredibly soft and smooth.

Is it safe to use?

Yes, our lip plumpers are safe for use. They have been rigorously tested for safety and efficacy, ensuring they meet high-quality standards. Our products are formulated with ingredients known for their beneficial properties, designed to enhance your natural beauty without causing harm.

Are Marmellada lip plumpers safe for sensitive skin?

Absolutely! We've carefully formulated our lip plumpers to be suitable for all skin types, including sensitive skin. Our products are free from harsh chemicals and have been dermatologically tested. However, if you have particularly sensitive skin, we recommend doing a patch test before regular use.

How long do the plumping effects last?

The plumping effect of our lip plumpers can last anywhere from 4 to 8 hours, depending on individual lip chemistry and environmental factors. For best results, we recommend applying our lip plumper as part of your beauty routine or before you head out for an instant boost.

Can I use Marmellada lip plumpers with other lip products?

Yes, you can! Our lip plumpers can be used on their own for a natural, glossy look or as a base to amplify your favorite lip color. Just wait a few minutes after applying the lip plumper for it to fully absorb and work its magic, then follow up with your lip color of choice.

SHIPPING & RETURNS

Can I return my order?

All returns must be postmarked within thirty (30) days of the delivery. All returned items must be in new and unused condition, in the original packaging. See our return policy for more info

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

Why did I only receive 1 item when there was a Buy 1, Get 1 promotion?

To qualify for the Buy 1, Get 1 promotion, you must add at least 2 items to your cart. The discount will be applied automatically at checkout. If you only added one item, the promotion will not apply. Make sure to check your cart before completing the purchase.

How can I contact you?

You can contact us by filling in the contact form below or by sending us an e-mail to help@marmellada.com

Where do you ship to?

We offer free worldwide shipping! Shipping to 65+ countries. Please see our shipping policy to find your country and shipping times.

How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How can I track my order?

After we process your order, you will receive a tracking-number. With this number you can track the status of your order.

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover issues that are not attributable to a manufacturer defects.